Proud to be an American... corporation.

Contact Us Form Message From: Theo Prince
Submitted: 02-28-2008 01:11:10 PM EST
E-mail: XXXXX
Phone:
Zip/Postal Code: 11225
Subject: Company Feedback
Store Locator: Mill Basin, Brooklyn New York
Service Number:

Comments: Dear Home Depot,

While walking past one of your stores today, I was very disheartened by
the lack of respect shown to the American Flag. At your Mill Basin store
in Brooklyn, NY, the flags on either side of the Home Depot sign above
the front of your store are not properly secured and downright pathetic
looking. One flag was fluttering upward in the wind by a single
connection yearning to be free and the other was wrapped around the base
of the pole and draped against the storefront. I walk by your store at
least once a week and the flags have been in poor shape for quite
awhile.

My hope is that you have a policy on maintaining the American Flags or
that you remove them as at this store a true lack of respect has been
shown. I have photos of the flags if you'd care to see them.

Best regards,

Theo Prince

----- Original Message ----
From: Consumer Affairs
To: Theo Prince
Sent: Thursday, February 28, 2008 10:51:56 PM
Subject: Re: Company Feedback

Dear Mr. Theo,

Thank you for contacting The Home Depot Customer Care.

We apologize for your experience with our company. We have carefully
reviewed your concern and found it necessary to forward it to our
Research Team.

In order for them to begin working on your issue, we will need some
information from you. Please provide the following:

Address
Phone Number

Once we receive this information, we can begin working to resolve your
issue.

We greatly appreciate your patience and patronage. Again, our apologies
for the circumstances you encountered as a customer of Home Depot.

Sincerely,

Rucha
Customer Care

Original Message Follows:
------------------------
Hello Rucha,

I'm confused as to what you need to research. Why do you need my address
and phone # before you even consider addressing the problems I witnessed
with your Mill Basin store?

Attached (for your research team) are two photos of the
flags flying at the Home Depot in Brooklyn, NY on Avenue U at about 59th
Street (King's Plaza area).

Best regards,

Mr. Prince


------------------------

Dear Mr. Prince,

The Home Depot Customer Care is in receipt of your email.

We appreciate receiving feedback from you and want to thank you for
taking the time to forward your concerns regarding the condition of
American Flag at our Mill Basin Home Depot store. We apologize for the
inconvenience you have experienced.

The Home Depot proudly flies the American flag at all of our US stores.
We have contacted the manager at Mill Basin Home Depot store and the
Store Manager has assured us that appropriate measures will be taken to
correct the situation. Thank you again for bringing this matter to our
attention.

We look forward to your continued patronage and assisting you with all
of your home improvement needs.

Sincerely,

Raju
Customer Care